Frequently Asked Questions

Q: I cannot see my assigned inspections. What should I do? Pull down on the work list to refresh. If items are still missing, check with your administrator that the inspections are correctly assigned to you in CloudERM.

Q: My sync dot has been yellow for a long time. Is something wrong? This usually means photos or data are still uploading. Stay on a stable connection and wait. If it remains yellow for more than a few minutes, try pulling to refresh. If the issue persists, contact your administrator.

Q: I made a mistake on a completed inspection item. Can I edit it? Tap the item again from the inspection detail screen - you can modify it until the inspection is fully closed in CloudERM. Once closed, contact your administrator to make corrections.

Q: Can I log work on a task I am not assigned to? No. You can only view and log work on tasks assigned to you, or visible to you based on your permissions. Contact your manager to reassign the task if needed.

Q: I deleted a work log by accident. Can it be recovered? No. Deletion syncs immediately to CloudERM and cannot be undone from the application. Contact your CloudERM administrator - they may be able to restore it from server-side records.

Q: The app is showing old data. How do I get the latest? Pull down on the work list to force a refresh. Ensure the sync dot is green after refreshing.

Q: Can two people complete the same inspection at the same time? Inspections are assigned to specific users. If two users update the same item, the last write wins on the server. Coordinate with your team to avoid this.

Q: Why is the font size option in Settings? Font size affects readability in varying field conditions - bright sunlight, protective eyewear, or personal preference. The setting persists between sessions so you only need to set it once.

Q: What happens if I switch environments in Settings? Switching environments logs you out. You must log in again on the new environment. All locally cached data from the previous environment is cleared.

Q: What should I do if I cannot log in at all? Confirm you have an active account in CloudERM by contacting your administrator. Also check that your device can receive SMS messages and that you are using the correct country code.